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The top of your dashboard shows 4 live counters:

Six shortcut buttons below the stats take you directly to the most-used pages: Manage Rewards, QR Poster, Verify Coupon, Campaigns, Settings, and View QR Page.

This section only appears when Approval Mode is ON. Every customer scan waits here for your approval before a reward is given.

A campaign bundles your rewards into a named, time-limited event. For example: "Diwali Offers — Oct 15 to Nov 5" or "Regular Offers — always on". Only one campaign can be active at a time.

• Click Edit on any campaign row to open the edit form.
• Click Set Active to make a campaign live (deactivates the current one).
• Click Deactivate to pause a campaign without deleting it.
• Click Delete to permanently remove a campaign. This cannot be undone.

Rewards are the prizes on your spin wheel or scratch card. Each reward has a probability (%) — the higher the number, the more likely customers win it. All probabilities for the same reward type must add up to exactly 100%.

• Edit — Change any detail of an existing reward.
• Disable — Hide a reward from the wheel/card without deleting it. Good for seasonal prizes.
• Delete — Permanently removes the reward. Old coupons already issued are not affected.

A digital stamp card gives customers 1 stamp per visit (per day). When they collect all the required stamps, they earn a reward coupon. The card then resets and they start again. It's the most powerful tool for repeat visits.

Each card shows live stats: Customers Started (how many have at least 1 stamp), Completed Cards, and Rewards Claimed.

• Edit — Change name, description, or reward. Existing customer progress is not lost.
• Activate / Deactivate — Only the active card is shown to customers.
• Delete — Removes the card and all customer stamp progress for that card. Cannot be undone.

If Approval Mode is ON, stamp additions also go into the pending queue. The customer sees a ⏳ pending stamp on their card until you approve it from the dashboard home.

Each stamp card has a 👥 View button that opens a customer list for that card. You can search by name or mobile. Customers are split into two sections:

Below your stamp cards list on the Stamp Cards page, a 🎁 Ready to Redeem section shows all customers across all your cards who have completed their stamp card and are waiting to collect their reward. This section is visible to staff too (if Staff Login is set up).

Every customer who scans your QR during the campaign period gets an entry into the lucky draw. From your dashboard, you press one button to pick a random winner. Perfect for big prizes — TV, cash, gift hampers.

All previous draws are saved in the Past Winners table with the winner's name, mobile, prize, and the date/time of the draw. You can re-notify winners using the 📱 WA or 📞 Call buttons at any time.

• Use the filter tabs (All / Active / Used / Expired) to quickly find what you need.
• Use the search bar to find a specific coupon by code.
• Coupons are shown 25 per page — use pagination to browse older ones.

Every customer who has ever scanned your QR and entered their mobile number appears here. You can search by name or mobile number.

• Visits / Spins / Coupons — quick stats at the top
• Stamp Card Progress — shows current stamps collected, which card, and reward
• Recent Spins — last few plays with results
• Coupon History — all coupons with status (Active / Used / Expired)

When a customer wins a reward, they also earn points (if you set it up). Once they collect enough points, they can redeem them for a flat discount coupon directly from the customer QR page.

You can manually add or remove points from a customer's balance (e.g. for a goodwill gesture or correction). Go to Points & Loyalty → find the customer → click Adjust → enter a positive or negative number with a reason note.

Creates a professional A4-sized poster (800×1120px) with your QR code, shop name, and reward game icons. Customers scan the poster to open your rewards page. You can print it, frame it at your counter, or share it as a WhatsApp story.

• If New customers are high → your QR reach is good. Focus on retention (stamp cards, points).
• If Returning customers are high → your program is working. Consider increasing prize value to attract more new customers.
• If Coupons issued >> Redeemed → customers are winning but not returning to use coupons. Shorten coupon validity or remind them.
• If Hourly peak is at 7–9pm → that's when to run special offers.

Add your social media URLs to show follow/visit buttons on the customer QR page. All fields are optional — buttons only appear if a URL is saved.

Choose how social follow buttons appear on your customer QR page. Set this in the same Shop Info form.

After a customer enters their mobile number, a Smart Rating Gate appears — they tap 1–5 stars privately. Happy customers (4–5★) are sent to your Google review page with a template pre-loaded. Unhappy customers (1–2★) are shown a private complaint form that never reaches Google. This protects your public rating while giving you real internal feedback.

The Smart Rating Gate adds a star-rating step before the Google review prompt. Customers first rate their experience privately (1–5 stars), then the system routes them smartly:

This toggle controls what happens when a customer submits a low-rating (1–3★) feedback. It appears inside the Smart Rating Gate settings section.

When you save review templates, customers see them as ready-to-use cards on the Google Review prompt screen. When a customer taps a template card:

• The review text is copied to their clipboard automatically
• Your Google review page opens in a new tab instantly — no second tap needed
• They paste the text and submit the review in one smooth action

Turn on "Skip review prompt for returning customers" — this is recommended. Customers who have scanned before won't see the review prompt again. Only first-time customers see it.

Each category comes with 20 SEO-friendly review templates and 6–7 specific negative feedback tags (used in the Smart Rating Gate complaint form).

When the Smart Rating Gate is enabled, customers who give 1 or 2 stars are shown a private complaint form instead of being sent to Google. Their feedback is saved only to your dashboard — it never appears on Google. This protects your public rating while giving you valuable internal insights.

Go to Insights → Private Feedback in your dashboard left menu. You'll see:

Each feedback item has a status you can update:

Click the status dropdown on any row to change it. The change is saved instantly — no page reload needed.

• Check the Private Feedback page at least once a day — the nav badge shows unread count in red.
• Look for patterns in issue tags — if "Wait Time" keeps appearing, investigate your service speed.
• If a customer leaves their mobile number in the message, consider calling them to resolve their complaint personally.
• Mark feedback as Resolved once you've addressed the issue — it helps track your improvement over time.

When Approval Mode is ON, no reward or stamp is given immediately after a customer scans. Instead, the scan goes into a pending queue on your dashboard home. You review it and manually approve or reject it.

• You want to ensure only real customers in your shop get rewards (not people scanning from outside).
• You're worried about family members or employees abusing the QR to collect stamps/spins.
• You're running a high-value prize campaign and want full control.

• Go to Dashboard Home — the pending queue shows at the top.
• Each row shows: customer name, mobile, action type (Spin / Scratch / Stamp), and time of scan.
• Click ✅ Approve to give the reward, or ✕ Reject to deny it.
• Click ✅ Approve All to approve everything in the queue at once.
• The queue updates live — click 🔄 Refresh to check for new entries.

Click the "Remove" button to delete the current logo. The customer page will show the default emoji/icon instead.

• Your customer QR page stops working immediately.
• Your dashboard remains accessible but customers cannot scan.
• Your data is preserved for 30 days — renew anytime to resume.
• After 30 days without renewal, data may be permanently deleted.

We offer a full refund within 7 days of payment. After 7 days, no refund is issued. See our Refund Policy for full details.

Prefer to pay via UPI and confirm manually? Click "💬 Pay via WhatsApp instead" on the Billing page to message us directly and we'll activate your plan after confirming payment.

Staff Login lets you create a 4-digit PIN for your billing staff. They open a separate limited page on their phone — loyalstack.in/staff/ — and log in with your Shop ID and the PIN. They can only see what they need to do their job. Your full dashboard, analytics, rewards config, and billing remain completely hidden from them.

• Analytics, charts, and revenue data
• Reward setup (spin probabilities, scratch card config)
• Billing and plan details
• Customer list or export
• Settings of any kind
• Lucky Draw entries or winners

Go to Settings → Staff Sub-Account → enter a new 4-digit PIN → click Save. The old PIN stops working immediately. Staff currently logged in will be logged out on their next action.

Untick "Enable Staff Login" in Settings and click Save. Staff cannot log in until you re-enable it. Useful if a staff member leaves and you haven't changed the PIN yet.

• After 5 wrong PIN attempts, the login is locked for 15 minutes — prevents brute force guessing.
• Staff sessions expire after 8 hours — they need to log in again for the next day's shift.
• Staff cannot access the owner dashboard at all — the pages are completely separate.
• Change the PIN if you suspect it has been shared outside your team.

Customer Tiers automatically assign a loyalty level to each customer based on how many times they've visited your shop. Customers see their tier badge on the QR page after logging in — it motivates them to visit more to reach the next level.

After logging in on the QR page, a tier badge appears showing their level, total visits, and how many more visits until the next tier. Gold members see "You've reached our highest tier!" instead of a progress bar.

Untick "Enable Customer Tiers" and save. The tier badges disappear from the customer page. Your existing visit data is not deleted — re-enabling tiers restores all badges correctly.

Deleting your account is permanent and cannot be undone. The following is removed immediately:

Yes. Once your account is deleted, your email address and mobile number are fully released. You can sign up again from scratch with the same details — as if you were a brand new user.

Broadcast lets you compose a message and send it via WhatsApp to any segment of your customers — all at once, or filtered by tier, loyalty, or when they joined. Use it to announce offers, remind customers about their stamp card, or bring back inactive visitors.

Click "📋 Copy Numbers" to copy all matching customer phone numbers to your clipboard as a comma-separated list. You can then paste these into WhatsApp Business's built-in Broadcast List feature to send without opening one chat at a time.

Every completed broadcast is saved in the Past Broadcasts table at the bottom of the page — showing the message preview, audience filter, number of recipients, and the date sent. Use this to track your communication history.

When enabled, a customer's phone location is checked the moment they submit their mobile number on your QR page. If they are within your set radius (e.g. 200 metres), they get their reward instantly. If they are too far away, they see a friendly error and cannot proceed. This prevents remote abuse of your QR code.

GPS accuracy on phones is typically 5–20m outdoors and 20–100m indoors (buildings affect signal). Set your radius to at least 150m to account for indoor drift. Setting it too tight (e.g. 50m) in a mall or basement may incorrectly block genuine customers.

Shop Hours let you set a time window during which customers can earn rewards. Outside these hours, the QR page shows a friendly "shop is closed" message with your opening time — preventing late-night abuse or customers scanning when you're not there to serve them.

Outside shop hours, after a customer enters their mobile number they see:

They cannot play, scan, or earn stamps until the shop opens. The message includes your exact open and close time.

Untick "Enable Shop Hours" and save. Rewards become available 24/7 again. Your saved hours are preserved — just unticked — so you can re-enable them easily next time.

The theme changes the colour scheme on all customer-facing pages — the main scan page, spin wheel, scratch card, lucky draw, and coupon pages. Every colour (buttons, gradients, stamps, points card, profile sheet) follows the theme automatically.

• Page background — changes from white to a soft tint matching the theme
• Buttons and CTAs — primary buttons use the theme colour
• Sticky header bar — background adapts to match
• Stamp card — header gradient, filled stamp dots, reward box border
• Points balance card — gradient matches theme
• Profile sheet — active tab, avatar circle, Save button all themed
• Spin wheel & scratch card result screens — accent colours follow theme